Frequently Asked Questions

General

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• What is CORENET X and its current scope?
• How do I participate in this current release?
• What functions will be covered under CORENET X?
• Which are the participating agencies under the current release?
• Can CORENET X be accessed from overseas?

Process

• Do all projects go through the same process?
• What is Direct Submission Process (DSP)?
• What is the Service Level Agreement under the current release?

Submissions

• Under CORENET X, who should be the first person to create the project or initiate joint submission?
• Why do I have to do a joint submission? This is different from today’s process.
• When will a submission be considered successfully made?

Login

• I am a business user using Singpass Business and have no issue accessing other systems. However why am I encountering issues accessing CORENET X
• How do I login to CORENET X?
• How do I apply to use Singpass Business?
• How do I access my project to make payment?

Payments

• The computation of fees for my submission under CORENET X appears incorrect. What should I do?
• What are the modes of payments available for projects submitted through CORENET X?
• What types of payments are supported under CORENET X?
• What are the payment related features available under CORENET X?
• Who can make payment?
• Why can’t I make payments for certain agencies?

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Mode(s) of Payment

• What are the available modes of payment supported under CORENET X?
• Is cash or cheque payment accepted?
• Can I make partial payment?
• What is the payment limit for Credit/ Debit card?

Using PayNow QR

• What is PayNow QR?
• What is the payment limit for PayNow QR?
• What if my fees exceed S$200,000?
• What if I accidentally made more than one payment using the same PayNow QR?
• What should I do if the online PayNow QR expires?
• Will I receive a notification after I complete payment using PayNow QR?

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Payment Process and Confirmation

• I received a notification from my consultant with a payment link. How do I ensure that the payment link is legitimate?
• How do I know if my payment is successful? Will a receipt be mailed to me?
• How long will it take for payment to be reflected in the system?
• How can I check the status of my payments?
• Who should I approach if I need help or clarification on the payment to be made or payment made?
• After successful payment, I did not receive any email confirmation or receipt. What should I do?

Refund

• Who should I approach if I need a refund?

Other Queries

• What are the file extension supported in CORENET X submission?
• Who can I contact if I still require further help?