20 working days is the expected response time from agencies for joint submissions, such as the Direct Submission Process, Design Gateway, and Construction Gateway for a typical project.
When an application is successfully submitted and payment has been made, the overall status of the submission will be updated to "Processing." and it will be sent to agencies for review.
Typically, Day 1 is the next working day after the submission is made. For example, if a submission is successfully sent to agencies for review on a Friday before close of business, that Friday is Day 0, and Day 1 is counted from the following Monday, excluding public holidays.
For submissions made after close of business, the following working day is Day 0.
As a good practice, Qualified Persons (QPs) are encouraged to plan for sufficient buffer time and submit early to avoid delays.
If the "Processing" status does not appear on your joint submission after declaration and payment have been completed successfully, please raise a helpdesk ticket for assistance at https://support.corenet.gov.sg/hc/en-us/requests/new