Who should I approach if I need help or clarification on the payment to be made or payment made? September 12, 2025 01:37 If the enquiry is specific to the agency’s payment, please approach the respective agency to which the payment is made. Related articles How do I know if my payment is successful? Will a receipt be mailed to me? How long will it take for payment to be reflected in the system? What is the Service Level Agreement under the current release? How can I check the status of my payments? Who should I approach if I need a refund?