How long will it take for payment to be reflected in the system?

For payments made by credit/debit cards, after the payment is successful, the payment is processed immediately   and the bill will no longer be shown on the outstanding bill listing screen when you refresh the screen. However, if you still see your outstanding bill on the screen after payment, please do not make payment again. Instead, please provide your details here  and we will check and update you.

Bank transfer payments require manual reconciliation and therefore may take several working days. If the update of payment status takes too long, please log a case with the Helpdesk here and we will check with the agencies.

For PayNow payments, processing of payments can take up to a week, depending on individual companies as corporate PayNow transactions usually involve internal approvals within the company. Until such time, the payment status will be reflected as “Processing”.

Once we have received the funds, we will send the payment confirmation and receipt to the payee. The payment status will then be reflected as “Paid”.